Warranty
180-Day Limited Warranty
GlowWarmy flameless candles are guaranteed to be free from defects in material and workmanship for 180 days following the date of purchase.
If you believe your candle is defective, please reach out to our customer service team.
We require photographic or video proof of the defect to approve a warranty claim.
Any damage caused by neglect, misuse, exposure to excessive heat, cold, or moisture, or improper battery installation is NOT covered by this warranty.
Proof of purchase (sales receipt, credit card transaction, packing slip, etc.) is required for a replacement. If the item was not purchased on GlowWarmy.com, your best option for a quick replacement is to return the defective item to the retailer from whom you purchased it.
Please note: In some cases, the replacement item may not match the size, shape, scent, or color due to limited stock.
Full Warranty Details
Part 1: Products Covered by this Limited Warranty
This limited warranty covers all GlowWarmy products sold by GlowWarmy® ("GlowWarmy" or "we") that are purchased directly from GlowWarmy.com, specifically for defects in materials and workmanship.
Part 2: Who this Limited Warranty Extends To
This limited warranty extends only to the original purchaser of any GlowWarmy product. The "original purchaser," for the purposes of this limited warranty, is the first purchaser of a GlowWarmy product purchased directly from GlowWarmy.com. This limited warranty does not extend to any purchaser who used a third-party shipping service to fulfill the original order or to any subsequent owner or other transferee. This limited warranty is not transferable and does not apply to the use of GlowWarmy products for commercial or rental purposes. Proof of purchase is required for all claims under this limited warranty.
Part 3: GlowWarmy Limited Warranty and Responsibilities
All Flameless Candles
6-Month Limited Warranty
The warranty duration for different categories of GlowWarmy products ensures that the product will be free from defects in material and workmanship when used in a manner consistent with the intended use.
OUR RESPONSIBILITY FOR DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT, OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS, OR EMPLOYEES WILL CREATE A SEPARATE WARRANTY OR INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
The warranty period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
This limited warranty applies only to the following defects:
- Defects in materials and workmanship in products purchased from us.
This limited warranty does not cover the following:
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Any damages due to: (i) transportation; (ii) storage; (iii) improper use; (iv) failure to follow product instructions or perform preventive maintenance; (v) modifications; (vi) combination or use with any products, materials, processes, systems, or other matters not provided; (vii) unauthorized repair; (viii) normal wear and tear; (ix) external causes such as accidents, abuse, or other actions beyond our reasonable control.
- Accessories, connected materials, and products not manufactured by GlowWarmy.
- Conditions, malfunctions, or damage resulting from failure to follow the instructions and guidelines relating to the product's intended use.
Our limited warranty is void if a product is returned with removed, damaged, or tampered labels or any alterations (including the removal of any component or external cover).
This limited warranty does not cover any damages where the serial number or other identifying markings of the product in question have been removed or made illegible.
Part 4: Your Responsibilities
In the event of a defect and in order to benefit from this limited warranty, you must complete all steps for filing a warranty claim through GlowWarmy's customer service team and provide GlowWarmy with proof of the original date of purchase, your order number, and satisfactory evidence of a defect in the form of high-quality photos or videos. All claims must be sent to the email address provided at the end of this limited warranty within seven (7) days of discovering a defect and prior to the end of the warranty period. If these requirements are not met in full within the 7-day period, the claim will be void, and at GlowWarmy's sole discretion, may not be eligible for subsequent claims.
Replaced or repaired parts are subject to the same limited warranty as the original parts; however, the original warranty period shall not be extended if a warranted product is repaired or replaced.
Part 5: Disclaimer, Limitation on Liability
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, GLOWWARMY PRODUCTS ARE PROVIDED "AS IS," AND THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL GLOWWARMY OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR RELATED TO GLOWWARMY OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THE THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY, OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF GLOWWARMY HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. GLOWWARMY'S TOTAL LIABILITY SHALL UNDER ALL CIRCUMSTANCES NOT EXCEED THE PURCHASE PRICE PAID FOR THE GLOWWARMY PRODUCT GIVING RISE TO SUCH LIABILITY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
Part 6: Arbitration
In the event a dispute arises between you and GlowWarmy regarding this limited warranty ("Dispute"), such dispute will be determined and settled solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding. You and GlowWarmy agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this limited warranty, and that you and GlowWarmy are each waiving the right to a trial by jury or to participate in a class action.
As limited exceptions to the above: (i) you may seek to resolve a dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.
The arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this limited warranty. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org.
If any provision of this limited warranty is found invalid or unenforceable, the unenforceable provision will be severed, and the other parts of this limited warranty will still be enforced.
You must seek arbitration for disputes arising out of this limited warranty prior to exercising any rights or seeking any remedies created by Title I of the Magnuson-Moss Warranty Act.