FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Standard shipping within the US typically takes 3–5 business days. Expedited options are also available at checkout.
What is the return policy?
We offer a hassle-free 30-day return policy. If you’re not satisfied, simply contact our support team for assistance.
Do you offer discounts for bulk purchases?
Yes! Reach out to us for special pricing on bulk or event orders.
Orders
Below are some of are common questions about orders
Oder Processing
All orders are processed + shipped within 1-2 business days. Please allow for additional processing time around major sales or during holidays.
Order Cancellations or Changes
Please contact us immediately if you decide to cancel or change your order. We cannot change the shipping address or other details on your order after the shipment.
Tracking My Order
You should receive an email with your shipment notification and tracking information shortly after you place your order.
If you have any concerns about shipping,please fill out the contact form on the contact us page, or send us an email at contact@glowwarmy.com.
Bulk Order
We suggest you purchase sample units before placing bulk orders to ensure that you and/or your clients have the opportunity to really get a sense of how the piece you are considering will work in your space.
Products
Below are some common questions about our products
What material are the LED candles made of?
Glowwarmy's LED candles are made of real wax, providing an authentic texture and weight that closely resembles traditional candles. And the base is made of plastic.
Do the candles have a realistic flickering effect?
Yes! Glowwarmy candles offer both fast and slow flickering modes to create a cozy, natural ambiance.
Are the LED candles scented?
Currently, our LED candles are unscented, making them perfect for any setting without overwhelming fragrances.
How long do the LED lights last?
Our LED lights are energy-efficient and can last up to 100,000 hours, depending on usage.
Are the candles safe to use around children and pets?
Absolutely! Since they’re flameless and do not produce heat, they are completely safe for family use.
Battery and Power
Below are some common questions about battery and power
What kind of batteries do these candles use?
Glowwarmy candles typically use AA or AAA batteries, depending on the model. Each product page provides specific details.
How long do the batteries last?
With quality batteries, our LED candles can last up to 500 hours of continuous use.
Are the batteries included?
Batteries are included in the package.
Remote Control and Features
Below are some common questions about remote cotrol
Do the candles come with a remote control?
Yes, all of our LED candles include a remote for easy control of the flicker settings, brightness, and timer functions.
What timer options are available?
Our candles often feature 4-hour, 6-hour, 8-hour, or 10-hour timer options.
Can the brightness of the candles be adjusted?
Yes, the remote control allows you to adjust the brightness to fit your desired ambiance.
Usage and Maintenance
Below are some common questions about usage and maintenance
Can these candles be used outdoors?
Some Glowwarmy candles are designed for outdoor use. Check for specifications on the product page.
How do I clean the wax surface of the candles?
Use a soft, dry cloth to gently clean the surface. Avoid using water or harsh cleaners.
Are the candles waterproof?
Our standard LED candles are not waterproof. However, we offer specific models suitable for outdoor use.
Customization
Below are some common questions about customization
Can I personalize or customize the LED candles?
Currently, customization options are limited, but we’re happy to discuss special requests for bulk orders.
Do you offer LED candles in different colors or designs?
Yes, we have a variety of colors, styles, and designs to match any decor.